Support

Here are the answers we are asked for most. If your question is not here, write to us directly.

Common questions

What does shipping cost and how long does it take?
₩18,000 to United States, free over ₩120,000. We dispatch within 2 business days; delivery time then depends on customs.
Who pays import duty and tax?
Import duty or tax may be charged on arrival and is paid by the recipient. Each country has its own de minimis threshold, so smaller orders often pass without charge.
How do I get a refund or exchange?
Before dispatch, request a cancellation from the order detail on My Page. After delivery, apply for a return or exchange in the same place within 7 days. This may be limited where food packaging has been opened or the contents used.
Where can I track my order?
The order detail on My Page shows the stage it is at and the tracking number, which we add when it ships.
How do points work?
You earn a percentage of each order, set by your membership level, and can spend it at checkout on your next order. The level rises with what you have spent, and the rate rises with it. If an order is cancelled we take back what it earned and return what it spent.

For your own matters — an order, a delivery, a refund — write to us directly. We reply on My Page and to your email.

Weekdays 10:00–17:00 Korea time, closed 12:00–13:00 and on weekends and public holidays. Replies take one or two business days.